A Knowledge Worker Age Culture of empowered people, it is thought, can outperform an Industrial Age culture 50 times. Why? Because people are empowered to think for themselves instead of waiting to be told what to do, how to do it, and when to do it!
People are also collaborating in a team-oriented environment where they are solving problems and generating new ideas on how to effectively do the job and take care of customers. A collaborative culture is a learning environment. It creates a spiral of continuous improvement. It is energizing. It is self-perpetuating.
Empowerment has, no doubt, become critical to success. Furthermore, younger generations thrive in a high trust culture where empowerment and collaboration exists. They will not work in an Industrial Age culture of micro-management, power, control, and fear-based leadership. And, a true empowered culture cannot be developed and sustained in such a culture.
Many organizational leaders…
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